We're here to help you get the most out of GenHealth. Find answers to frequently asked questions below or contact our support team.
GenHealth is an AI-powered health and wellness app that provides personalized insights into your lifestyle, potential health risks, and habits to help improve your overall well-being. The app also features Helix, your AI health assistant.
No. GenHealth is for informational and educational purposes only. The insights from Helix are not certified medical advice. For medical conditions, diagnoses, or emergencies, please consult a qualified healthcare professional.
We use the information you provide (such as age, height, weight, and habits) to generate personalized health insights. Your data is kept private and secure, and we do not sell your data to third parties. See our Privacy Policy for details.
GenHealth is intended for users who are 18 years or older. The app is not designed for children or minors.
GenHealth uses AI models trained on general health data to provide estimates. These are not guarantees of your actual lifespan or health outcomes. Results are best viewed as guidance for lifestyle improvement, not precise predictions.
Yes. You may request account and data deletion at any time by contacting us at support@genhealth.app.
Some features may be available offline, but most require an internet connection for Helix to process your information and provide personalized insights.
For support, questions, or feedback, you can reach us at:
📧 info@genhealth.info
We only share data when necessary to provide services (such as cloud storage or analytics providers). We do not share your personal health data for advertising purposes.
If you are experiencing a medical emergency, call emergency services immediately. Do not rely on GenHealth for urgent or life-threatening situations.